SkyCrown Casino Terms and Conditions

Operator and Licence

SkyCrown (skycrown.com and its numbered official domains) is owned and operated by Metlait SRL, a company registered in Costa Rica.

SkyCrown may update these terms at any time. Major changes are announced by email, but checking this page from time to time is the player's responsibility.

Who Can Play at SkyCrown

Registration is open to players aged 18 or over, or the legal gambling age in their country if it is higher. SkyCrown may ask for proof of age at any time and suspend an account if the check fails.

Players are responsible for making sure online gambling is legal where they live. Real money play is not available to residents of the following countries and regions:

Afghanistan, American Samoa, Bahrain, Belarus, Belgium, Brazil, British Indian Ocean Territory, Bulgaria, Canada (New Brunswick and Ontario), Central African Republic, China, Cuba, Cyprus, Democratic Republic of the Congo, El Salvador, Estonia, Georgia, Gibraltar, Greece, Guam, Guernsey, Haiti, Hawaii, Iran, Iraq, Israel, Japan, Jersey, Latvia, Libya, Lithuania, Malta, Myanmar, Netherlands, North Korea, Northern Mariana Islands, Poland, Puerto Rico, Romania, Russia, Somalia, South Sudan, Syria, Ukraine, United Kingdom, United States, Venezuela, Virgin Islands, Yemen.

Accounts opened from these locations are not entitled to withdrawals or refunds. Using a VPN or any other tool to hide your location is prohibited and can lead to confiscation of winnings.

Players from Sweden can play but can't receive bonuses, join promotions or the VIP program, or exchange Comp Points.

Your Account

Each person can hold one SkyCrown account. Accounts that share a residential address, household, IP address or device are treated as duplicates. Duplicate accounts are closed, pending withdrawals are cancelled, and any winnings or bonuses received while more than one account was active are forfeited. SkyCrown may also ask for funds already withdrawn from a duplicate account to be returned.

At registration, SkyCrown collects:

• first and last name;
• date of birth;
• residential address;
• email address;
• password;
• phone number.

All details must be accurate and belong to you. The account is for personal entertainment only. Selling, renting or sharing access with anyone, including minors and family members, is not allowed.

Verification (KYC)

SkyCrown can verify a player's identity at any time, and verification is always required before a withdrawal. Standard documents are:

• a valid government-issued photo ID (passport, driver licence or national ID card);
• proof of address issued within the last three months (utility bill or bank statement);
• proof of payment method (card photo with digits partly covered, e-wallet screenshot or bank statement).

Documents must be in Latin or Cyrillic script. If they are not, SkyCrown may ask for a video in which you hold your ID and state your name and the date. The casino may also call the phone number on file.

If SkyCrown can't reach you by phone or email within two weeks of a request, the account is locked and any pending withdrawal is cancelled. Forged or misleading documents lead to account closure and forfeiture of the balance. Players who want to deposit in BTC must pass ID verification before deposits and bets are enabled.

Deposits

Deposits are accepted by card (Visa, Mastercard, Maestro), Apple Pay, bank transfer, e-wallets, vouchers and cryptocurrency. The minimum deposit for Australian players is A$30 for most methods. Maximum amounts depend on the method and are shown in the cashier.

Every payment account must be registered in your own name. If a deposit comes from a third party, the winnings from it are cancelled and the deposit is returned to its owner. Paysafe transactions are processed by Tronabriz Limited.

A deposit is credited once the payment provider confirms it. Deposits that are declined, reversed or charged back void all winnings generated from them. Crypto deposits have no upper limit, so players who want to set spending limits should use a fiat method.

Withdrawals

Each deposit must be wagered at least three times before it can be withdrawn. If several deposits are made without play, the combined total has to be wagered. SkyCrown may refuse a withdrawal or charge a processing fee when this requirement is not met.

Card withdrawals up to the total net deposit are returned to the same card. Any amount above that is paid by another method, such as an e-wallet or bank transfer. SkyCrown may choose a different payout method when needed. Card payouts work only with personal cards issued in supported countries, and the issuing bank can still decline the transfer.

Amounts above a method's maximum are paid in instalments. Progressive jackpot wins are paid in full and don't count toward the limits. Winnings from no deposit bonuses are capped at A$75. Intermediary banks may charge up to €16 on bank transfers, and fees charged by your own bank or payment provider are your responsibility.

The weekly limit is counted from the first cash out in a calendar month. Both the weekly and monthly limits reset on the 1st of each month.

Currencies

Balances can be held in AUD, NZD, EUR, USD, CAD, NOK, PLN, JPY, ZAR, BRL, INR, PHP and in BTC, ETH, USDT, LTC, BCH, DOG, XRP, BNB, ADA and TRX. The internal operating currency is EUR, so small differences can appear because of conversion by your bank or the payment system. Crypto rates are taken from Coinbase Converter at the moment of each transaction. SkyCrown doesn't exchange between crypto and fiat and doesn't pay interest on balances.

Bonuses

All promotions follow the Bonus Policy. The main rules:

• one bonus per person, household, address, email, IP address, phone number, payment account and device;
• only one bonus can be active at a time;
• the maximum bet while wagering is A$7.50 unless the offer states otherwise;
• winnings from deposit bonuses, cashback, Comp Points and tournaments are capped at A$15,000, and from no deposit bonuses at A$75;
• deposits made with Skrill or Neteller are not eligible for welcome bonuses;
• players from Sweden, Croatia, Serbia, France, Israel and the United States can't receive bonuses, and players from Finland can't receive deposit bonuses.

A bonus may be cancelled together with its winnings if it is abused. Abuse includes switching between high and low variance games to meet wagering, delaying bonus rounds until wagering ends, claiming bonuses with multiple accounts, and keeping a bonus share above 70% of deposits (5 to 9 deposits) or 50% (10 or more deposits).

Games

Game rules, payout rates and odds are available inside each game, and players are expected to know them before betting. Some games are not available in certain countries because of provider restrictions. For Australian players, this includes NetEnt and Amatic titles.

If a game result on your screen differs from the server record, the server record applies. Bets accepted or payments processed because of a technical error can be cancelled or re-settled as they should have been. Any balance credited by mistake remains SkyCrown's property. If it has already been withdrawn, the amount becomes a debt to the casino. Players who notice a bug must report it by email and must not use it.

Fraud Prevention

SkyCrown treats the following as fraud:

• collusion with other players;
• bots, scripts or other software that give an unfair advantage;
• chargebacks on valid deposits;
• false claims against the casino;
• using software errors or loopholes.

In these cases SkyCrown may close or suspend the account, cancel winnings, keep funds during an investigation, charge up to the available balance to cover losses, and inform regulators or law enforcement.

Inactive Accounts

An account with no login or play for 12 months in a row is considered inactive. From the following month, a fee of A$50 per month is deducted from the balance. If less than A$50 remains, the whole balance is deducted. The fee stops as soon as you log in and place a bet.

Refunds

Requests to refund a legitimate transaction must be sent within 24 hours of the transaction. If you believe someone else accessed your account, the deadline is 30 calendar days from the date you found out. Bonuses and winnings are deducted before the refund amount is calculated. Refunds need ID, proof of payment method and proof of address, and are paid within 5 to 7 banking days of approval.

Complaints and Disputes

Complaints go to [email protected]. If the support team can't resolve the issue straight away, it is passed further within the company, and you receive updates on its status. Only the account holder can file a complaint.

If the outcome is not acceptable, the case can be taken to EGIS, an independent dispute resolution body working under the Tobique Gaming Commission, by email at [email protected].

Any claim related to these terms must be filed within one year from the date it arose. Disputes are settled by arbitration in Costa Rica.

Liability

Gambling involves the risk of losing money. SkyCrown is not liable for losses from play, from problems with your device or internet connection, or from how third parties such as payment processors handle data after it has been passed to them. SkyCrown doesn't guarantee that the website or games will be free of errors or interruptions.

Players agree to cover SkyCrown's costs arising from a breach of these terms. SkyCrown decides whether a rule has been broken and may suspend or close an account without prior notice.

Accounts, balances, winnings and any other rights under these terms can't be transferred, pledged or given to another person without written consent from SkyCrown.

Taxes

Players are responsible for declaring and paying any taxes on winnings under the laws of their country.