- SkyCrown Casino
- Contact Support
Contact SkyCrown Support
SkyCrown support works 24/7 in English. The team handles questions about registration, login, bonus codes, payments, verification and account settings.
Contact Options
| Channel | Contact | Best for |
|---|---|---|
| Live chat | Chat icon on every page | Login problems, bonus codes, payment status |
| [email protected] | Documents, complaints, data requests | |
| VIP manager | Personal contact in your account | All questions from VIP players |
| Affiliates | [email protected] | Partnership and traffic enquiries |
| Disputes | [email protected] | Unresolved complaints, via the independent EGIS service |
Live chat is the fastest option. Email suits questions that need attachments or a written record.
Before You Write
A request is solved faster when it includes:
- the email address linked to your SkyCrown account;
- the date, amount and method of the payment in question;
- the name of the bonus or promo code;
- a screenshot of the error message, if there is one.
Always write to support from the email linked to your account. For security reasons, SkyCrown staff never ask for your password.
Common Questions
I forgot my password. Use "Forgot Password?" in the login window. A reset link is sent to your email.
My withdrawal is pending. Pending status usually means verification is not complete. Check the Verification section of your account for missing documents.
My bonus code didn't work. Codes must be entered before the deposit is confirmed and work only for the matching deposit number and minimum amount. Send the transaction details to live chat.
I didn't receive the Meet & Spin code. Make sure your profile is complete and your phone is verified, then ask for the code in live chat.
Which SkyCrown address is current? Support sends the working domain on request. The Australian version currently opens at skycrown14.com/en-AU.
I want to close my account or set a limit. Both are available in the account settings, and support can help set them up.
Company Details
SkyCrown is operated by Metlait SRL, registration number 3-102-911867, El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica, under e-gaming licence No. 0000064 issued by the Tobique Gaming Commission.
Last updated 2026-09-29