- SkyCrown Casino
- Privacy Policy
SkyCrown Privacy Policy
This Privacy Policy explains what personal data SkyCrown collects, how it is used and protected, and what control players have over it. It applies to the SkyCrown website on all official domains, the mobile site and the app.
The data controller is Metlait SRL, registration number 3-102-911867, El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica.
Data SkyCrown Collects
| Type | Examples | When it is collected |
|---|---|---|
| Account data | Name, date of birth, address, email, phone number | Registration and profile |
| Verification data | ID document, proof of address, video verification | KYC checks |
| Payment data | Payment method details, transaction history | Deposits and withdrawals |
| Gameplay data | Bets, wins, bonuses, session history | Every time you play |
| Technical data | IP address, device type, browser, login times | Every visit |
| Communication | Chat logs, emails, call records | When you contact support |
Full card numbers are not stored in the SkyCrown account. Card photos sent for verification should have some digits covered.
How the Data Is Used
- to open and manage your account;
- to confirm your age and identity, as the licence requires;
- to process deposits, withdrawals and refunds;
- to detect fraud, duplicate accounts, bonus abuse and money laundering;
- to apply responsible gambling limits and closures;
- to answer support requests and handle complaints;
- to send bonus offers and promotion updates, if you have agreed to receive them.
Who the Data Is Shared With
SkyCrown shares personal data only with parties directly involved in providing the service:
- game providers, to record bets and results;
- payment processors and banks, to complete transactions (Paysafe payments are handled by Tronabriz Limited);
- verification and fraud prevention services;
- the Tobique Gaming Commission, EGIS and law enforcement, when required by law or the licence.
Once data is passed to a third party, that party's own privacy policy applies to it. SkyCrown does not sell personal data.
How the Data Is Protected
SkyCrown payments are PCI DSS compliant, and data between your device and the website is encrypted. Access to player data is limited to staff who need it for their work. Keeping your password private is your part of account security.
How Long the Data Is Kept
Data is kept for as long as the account is open and after closure for the period required by the licence and anti-money laundering rules. After that it is deleted or anonymised.
Your Rights
You can:
- see the personal data SkyCrown holds about you;
- correct inaccurate details;
- ask for data to be deleted, where no legal duty requires it to be kept;
- turn off promotional emails and SMS in your account settings at any time.
Requests are sent to [email protected] from the email linked to your account. SkyCrown may ask you to confirm your identity before answering.
Cookies
The SkyCrown website uses cookies to keep you logged in, remember your language and currency, protect the account and measure how the site is used. Blocking cookies in your browser may stop some parts of the site from working, including login.
Players Under 18
SkyCrown does not knowingly collect data from anyone under 18. If an account is found to belong to a minor, it is closed and the data is handled as the licence requires.
Changes to This Policy
SkyCrown may update this policy. The current version is always published on this page, and major changes are announced by email.
Last updated 2026-09-29